We offer a 30-day money-back guarantee on all Supporter purchases on Septem Horae. If you change your mind for any reason, you may request a full refund within 30 days of your transaction.
How to request a refund
All payments are processed by our merchant of record, Paddle. Paddle handles refunds on our behalf. To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout.
- Or contact Paddle directly through your purchase receipt and they will assist you with a refund.
Refunds are typically issued within 3–10 business days depending on your payment method.
Supporter purchases on Septem Horae help sustain the work. We will honor refund requests in good faith and without questioning your reasons.